Shipping policy
Shipping Policy
We know you’re excited to receive your new hair—so are we! Below is everything you need to know about how we ship your Simple Inches order.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday).
During high-volume times, sales, or product launches, processing may take up to 3–4 business days.
Shipping Time & Rates
- U.S. Standard Shipping: 3–7 business days
- U.S. Express Shipping: 1–3 business days
- Canada Shipping: 7–14 business days
- International Shipping: 10–21 business days (customs delays may apply)
Shipping rates are calculated at checkout based on your address and selected service.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.
Incorrect Addresses
Please double-check your shipping details at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need an address change, contact us within 12 hours of placing your order at simpleincheshair@gmail.com
Lost or Delayed Packages
Simple Inches is not responsible for lost, stolen, or delayed packages once they have been shipped.
If your tracking shows “delivered” but you haven’t received your order, please contact your local carrier for assistance.
We’ll always do our best to help, but shipping carrier delays are out of our control.
Pre-Orders & Backorders
Any pre-ordered or back-ordered items will ship as soon as they become available. You’ll receive updates via email if there are any delays.
International Duties & Taxes
International customers are responsible for any customs duties, import taxes, or fees applied by their country.